Volunteer Coordinator | High Hopes Therapeutic Riding
January 2025 – July 2026
Old Lyme, Connecticut
Operated at the intersection of data precision and community engagement, managing and optimizing a Salesforce-based volunteer ecosystem of 500+ records while ensuring seamless coordination across multi-channel outreach initiatives. Maintained high-integrity data systems, orchestrated daily volunteer scheduling, and adapted to real-time operational shifts to align capacity with program demands and instructional needs. Beyond operational execution, I concentrated on strengthening engagement outcomes and volunteer readiness through structured onboarding frameworks, targeted communication, and consistent information flow.
Key Contributions:
- Increased volunteer acquisition and engagement by executing targeted multi-platform outreach campaigns, leveraging structured phone and email communication to identify, engage, and convert prospective volunteers.
- Accelerated volunteer readiness and operational efficiency by delivering structured onboarding, training programs, and hands-on guidance to enhance capability development and retention.
- Strengthened community engagement and communication consistency by designing and distributing weekly newsletters, improving information flow and participation rates.
Certified Therapeutic Riding Instructor / Program Coordinator | New Canaan Mounted Troop
January 2021 – January 2025
New Canaan, Connecticut
Focused on strengthening learning ecosystems by supporting the design and execution of integrated in-person and virtual horseback riding and education programs for people with disabilities. Worked closely with program leadership and key stakeholders to streamline and standardize essential documentation, ensuring clarity, consistency, and usability across the organization. Contributed to outreach efforts by aligning content and coordinating materials to reinforce program identity and engagement.
Key Contributions:
- Improved program effectiveness and participant outcomes by tracking and analyzing weekly client progress in Salesforce, translating data into actionable performance insights for continuous improvement.
- Elevated Annual Gala fundraising engagement by optimizing content management across digital fundraising platforms, enhancing visibility, participation, and donor interaction.
Certified Therapeutic Riding Instructor / Support Manager | GallopNYC
September 2017 – January 2021
New York, NY
Concentrated on therapeutic programming and community engagement, supporting the design and delivery of structured riding and recreational initiatives for individuals with disabilities. Contributed to maintaining continuity of care by managing client communications and coordinating scheduling across multiple channels. Collaborated with cross-functional teams to implement diverse in-person and virtual community initiatives, spanning youth development, leadership, and veteran support programs.
Key Contributions:
- Improved client performance tracking and reporting accuracy by maintaining Salesforce records, monitoring weekly progress, and updating engagement notes and performance metrics to support measurable service outcomes.
- Increased event engagement and fundraising effectiveness by coordinating attendee support, donation item visibility, and operational logistics for annual gala events and related initiatives.
- Enhanced operational efficiency and client service responsiveness by streamlining cross-functional communication and scheduling coordination through Zendesk and Slack within a therapeutic riding and support services environment.
Digital Producer | Addison Design
November 2015 – February 2017
New York, NY
Led end-to-end digital project delivery for enterprise clients, overseeing both tactical website development and long-term strategic execution across complex brand ecosystems. Defined project scope and formalized Statements of Work, translating business requirements into structured delivery plans, timelines, and resource frameworks for large-scale, multi-million-dollar engagements. Managed full project governance, ensuring disciplined execution across scheduling, QA, risk management, and final delivery validation to maintain alignment with quality, budget, and performance expectations.
Key Contributions:
- Ensured seamless end-to-end project execution by driving cross-functional collaboration across design, UX, content strategy, creative direction, legal, QA, and development teams, aligning all stakeholders to delivery objectives.
- Enhanced delivery transparency and execution discipline by administering project management platforms (Smartsheet, GitHub, ActiveCollab) and embedding best-practice adoption across distributed teams.
- Increased scalability and production efficiency by designing structured frameworks for CMS workflows, media asset governance, digital project management, and content optimization processes. Developed and standardized digital production guidelines, documentation frameworks, and intranet content governance systems.
Senior Web Producer | DuJour Media
February 2013 – August 2015
New York, NY
Delivered end-to-end website transformation initiatives, including full-scale redesigns and platform migrations. Worked closely with stakeholders to translate business requirements into structured development roadmaps, while ensuring platform stability through rigorous QA testing and validation prior to each release. Optimized digital publishing and online marketing workflows while enhancing overall user experience across editorial and product-driven environments, social media, and newsletters.
Key Contributions:
- Elevated digital audience engagement by steering end-to-end website content production for DuJour magazine, overseeing development, publishing, and optimization of articles, interactive media, marketing materials, and video assets.
- Drove measurable platform enhancements by partnering with UX and development teams to define and implement feature upgrades, including search functionality, UX improvements, and monetizable advertising units.
- Accelerated development delivery and execution discipline by establishing structured agile sprint planning cycles in JIRA, enabling predictable bi-weekly releases and improved cross-team coordination.
- Improved site usability and editorial discoverability by leading homepage and channel page content architecture, balancing editorial integrity with user navigation optimization.
- Increased subscriber retention and brand consistency by designing and deploying newsletters with dynamic content systems.
- Amplified user engagement and strengthened multi-channel digital content delivery by producing articles, photo galleries, and interactive media assets that provided timely daily updates across the website platform.
Web Producer | American Media
November 2011 – February 2013
New York, NY
Associate Web Producer | Rodale
September 2010 – November 2011
New York, NY
Web and Photo Intern | Conde Nast
January 2010 – May 2010
New York, NY
Web Intern | Hearst Magazines
January 2009 – August 2009
New York, NY